Privacy Policy

Effective Date: July 2025

Who we are

Our website address is: https://suvarnasilksindia.in.

1. What Data We Collect

We collect personal information such as your name, email address, phone number, shipping address, billing address, and payment information when you place an order, register an account, or contact us. We may also collect device and browser information, IP address, and analytics data through cookies and similar technologies.

2. How We Use Your Data

We use your information to:

  • Process and fulfill your orders
  • Communicate with you about your order or account
  • Provide customer support
  • Improve our website and services
  • Comply with legal and regulatory requirements
  • Send you updates, offers, or marketing communications (you can opt out anytime)

3. Data Sharing and Third Parties

We share your data only as necessary to provide our services, such as:

  • Payment processing: Your payment details are securely shared with our payment gateway (Razorpay) for transaction processing.
  • Shipping: Your address and contact details are shared with our logistics partners to deliver your orders.
  • Analytics and Marketing: We may use tools like Google Analytics or Facebook Pixel for site analytics and marketing.

We do not sell your personal data to third parties. We may transfer your data to servers outside India. We ensure that transfers comply with legal safeguards.

4. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and show relevant ads. You can manage your cookie preferences in your browser settings.

5. Data Security

We implement industry-standard security measures, including SSL encryption, to protect your information. Payments are processed securely through trusted gateways. We retain personal data as long as needed for processing orders, legal compliance, or until you request deletion.

6. User Rights

You have the right to:

  • Access, correct, or delete your personal data
  • Withdraw consent for data processing (where applicable)
  • Opt out of marketing communications at any time

To exercise these rights, please contact us at suvarnasilksindia@gmail.com

7. Children’s Privacy

Our website is not intended for users under 13 years of age. We do not knowingly collect data from children.

8. Grievance Redressal

In accordance with Indian law, you may contact our Grievance Officer for any privacy-related concerns:

Grievance Officer: Suvarna Dumbre
Email: suvarnasilksindia@gmail.com
Address: Mumbai, India
Response time: Within 7–15 days as per DPDP Rules.

9. Policy Updates

We may update this policy from time to time. Changes will be posted on this page with the updated date.

10. Contact Us

For any privacy-related queries, please email us at suvarnasilksindia@gmail.com

By using our website, you acknowledge that you have read, understood, and agree to be bound by our Privacy Policy.