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Effective Date: July 2025
At Suvarna Silks India, we are committed to delivering your sarees and products safely, promptly, and transparently. This Shipping and Delivery Policy explains how we process, ship, and deliver your orders.
1. Order Processing
- Order Confirmation: Once you place an order, you will receive an email/SMS confirmation with your order details.
- Processing Time: Orders are typically processed within 1–3 business days after payment confirmation. During high-demand periods or sales, processing may take slightly longer.
- Order Modifications: Changes or cancellations can only be made before your order is shipped. Please contact us promptly if you need to modify your order.
2. Shipping Methods & Charges
- Shipping Charges: All prices on our website are inclusive of shipping charges within India. There are no hidden costs.
- Shipping Partners: We use trusted courier partners (e.g., Delhivery, Blue Dart, DTDC, India Post, etc.) to ensure safe and timely delivery.
- International Shipping:
- Currently, we do not offer international shipping.
- International shipping charges, customs duties, and taxes (if applicable) are borne by the customer.
3. Delivery Timelines
| Region | Estimated Delivery Time |
|---|---|
| Metro Cities | 3 – 7 business days |
| Other Indian Cities | 7 – 10 business days |
| Remote/Rural Areas | 10 – 14 business days |
| International Orders | 14 – 21 business days* (special cases) |
- Delivery times are estimates and may vary due to factors beyond our control (e.g., weather, courier delays, festivals).
4. Order Tracking
- Once your order is shipped, you will receive a tracking link via email/SMS.
- You can track your order status at any time using the provided link or by contacting our support team.
5. Delivery Attempts and Address Issues
- Couriers will attempt delivery up to two times. If undelivered, the package may be returned to us.
- Please ensure your shipping address and contact details are accurate and complete. Suvarna Silks India is not responsible for delays or non-delivery due to incorrect/incomplete addresses.
- If a package is returned due to incorrect address or non-availability, reshipping charges may apply.
6. Delays and Force Majeure
- While we strive to deliver on time, delays may occur due to unforeseen circumstances (natural disasters, strikes, pandemics, etc.).
- We will keep you informed of any significant delays.
7. Damaged or Lost Shipments
- If your order arrives visibly damaged, please refuse delivery and contact us immediately.
- For concealed damage, contact us within 24 hours of delivery with photos and an unboxing video.
- In case of lost shipments, we will investigate with our courier partners and offer a replacement or refund as per our Return and Refund Policy.
8. Order Status and Customer Support
For any questions about your order status, shipping, or delivery, please contact:
- Email: suvarnasilksindia@gmail.com
- Phone / WhatsApp: +91 9420786399
- Working Hours: Mon – Sat, 10am – 7pm
9. Policy Updates
We may update this Shipping and Delivery Policy from time to time. Changes will be posted on this page with the updated effective date.
Thank you for choosing Suvarna Silks India. We are committed to making your shopping experience smooth and delightful!
By using our website, you acknowledge that you have read, understood, and agree to be bound by our Shipping and Delivery Policy.