Terms and Conditions

Effective Date: July 2025

Overview

Welcome to Suvarna Silks India. By accessing or using our website (https://suvarnasilksindia.in) and purchasing our products, you agree to be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. Eligibility and Acceptance

  • By using this website, you confirm that you are at least 13 years old or are using the site under the supervision of a parent or legal guardian.
  • If you do not agree with any part of these terms, please discontinue use of the website immediately.

2. Use of the Website

  • The content on this website is for your general information and personal use only. It is subject to change without notice.
  • Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offence.
  • You may not use the website for any unlawful purpose or in any way that may harm Suvarna Silks India or its users.

3. Product Information and Pricing

  • All products and prices listed are subject to change without prior notice.
  • We strive for accuracy in product descriptions, images, and pricing, but errors may occur. In such cases, we reserve the right to correct any errors and to refuse or cancel any orders placed for products listed at the incorrect price.
  • All prices are inclusive of applicable taxes and shipping charges, unless otherwise stated.
  • In certain cases, product visuals may be enhanced or styled using AI models for presentation purposes.

4. Order Acceptance and Cancellation

  • Your order constitutes an offer to purchase.
  • We reserve the right to accept or reject your order at our discretion.
  • Orders can be cancelled before shipment. Once shipped, cancellation is not possible. In case of cancellation before shipment, refunds will be processed after deducting any applicable transaction fees.

5. Shipping and Delivery

  • We deliver products across India and to select international locations.
  • Shipping timelines are estimates and may vary due to unforeseen circumstances.
  • Accurate shipping information must be provided to avoid delays or non-delivery.
  • For international orders, customers are responsible for any import duties, taxes, or customs charges.

6. Returns, Refunds, and Exchanges

  • Returns are accepted only for genuine quality issues or damaged/missing products reported within 24 hours of delivery in writing on our official mail.
  • Returns are not accepted for color variations, customized products, fabric feel or dissatisfaction with material.
  • A full unboxing video is mandatory to claim refunds or exchanges for damaged/defective products.
  • Refunds are processed to the original payment method within 10-15 business days after successful verification.
  • Products must be unused and in original packaging and tags for returns/exchanges to be accepted.

7. Intellectual Property

  • All content on this website, including text, images, logos, and designs, is the property of Suvarna Silks India or its licensors.
  • Reproduction, distribution, or use of any content without prior written consent is prohibited.

8. User Content and Comments

  • Users may post reviews, comments, and other content, provided it is not illegal, obscene, threatening, defamatory, or infringing on intellectual property rights.
  • Suvarna Silks India reserves the right to remove or edit any user content at its discretion.

9. Third-Party Links

  • Our website may contain links to third-party websites for your convenience.
  • We do not endorse or take responsibility for the content or practices of these external sites.

10. Limitation of Liability

  • Suvarna Silks India is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our website or products.
  • Our liability is limited to the value of the product purchased by the user.

11. Indemnification

  • You agree to indemnify and hold harmless Suvarna Silks India, its affiliates, and employees from any claims, damages, or expenses arising from your use of the website or violation of these terms.

12. Privacy

  • Your use of this website is also governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

13. Modification of Terms

  • Suvarna Silks India reserves the right to modify these Terms and Conditions at any time without prior notice. Changes will be effective upon posting on the website.
  • Continued use of the website after changes constitutes acceptance of the revised terms.
  • We may terminate or suspend your access to the Site without prior notice for any conduct that violates these Terms.
  • Discount codes and gift vouchers must be used in accordance with the stated terms. Misuse may lead to cancellation.

14. Governing Law and Jurisdiction

  • These Terms and Conditions are governed by the laws of India.
  • Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in Mumbai, India.

15. Contact Information

For any questions or clarifications regarding these Terms and Conditions, please contact us at:

  • Email: suvarnasilksindia@gmail.com
  • Phone: +91 9420786399
  • Address: Mumbai, India

By using our website, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.